Why "Calm Down" Backfires
A 7-minute introduction to psychological reactance: why word choice can create unnecessary resistance, and practical ways to preserve autonomy while still accomplishing what needs to happen.
The brief also summarizes early findings from a pilot randomized controlled trial of VOICE training. It's a free introduction to the ideas behind VOICE, not a substitute for professional training.
Disclosure: Dr. Place developed VOICE, delivered the training, and is lead author of the study described.